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Return and Refund Policy

Return and Refund Policy

At ThermoPrint, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • You have 30 days from the date of delivery to initiate a return.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

  • Certain items, such as customized or personalized products, are not eligible for return.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days, and the amount will be credited to your original method of payment.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

How to Request a Return

  • Contact us at info@thermoprintus.com or use the contact form on our website.

  • Please include your order number and reason for return.

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