Return and Refund Policy

Return and Refund Policy

At ThermoPrint, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You have 30 days from the date of delivery to initiate a return.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

• Certain items, such as customized or personalized products, are not eligible for return.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days, and the amount will be credited to your original method of payment.

• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

How to Request a Return

• Contact us at info@thermoprintus.com or use the contact form on our website.

• Please include your order number and reason for return.