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Privacy Policy

Privacy Policy

At ThermoPrint, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and share your data.

Information We Collect

  • Personal details: Name, email address, phone number, and shipping address.

  • Payment information: Processed securely via third-party payment gateways.

  • Usage data: IP address, browser type, and device information.

How We Use Your Information

  • To process and fulfill your orders.

  • To communicate with you about your orders, updates, and promotions.

  • To improve our website and customer experience.

Data Sharing

  • We do not sell or share your personal information with third parties except as necessary to fulfill your orders (e.g., shipping companies).

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How does the ThermoPrint Mini Printer work?

The ThermoPrint Mini Printer works using thermal printing technology, which means it does not require any ink or toner. Instead, it prints by heating specific areas of special thermal paper. When heat is applied, the coating on the thermal paper reacts and changes color, forming text or images. This technology makes printing quick, efficient, and mess-free, making the ThermoPrint Mini Printer ideal for on-the-go use, note-taking, labeling, and more.

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What’s included in the box of the ThermoPrint Mini Printer?

The ThermoPrint Mini Printer comes with everything you need to start printing right away. Inside the box, you will find the following items:

  • ThermoPrint Mini Printer (1 unit): The compact and portable thermal printer designed for hassle-free printing.
  • USB Charging Cable (1 unit): Used to charge the printer, ensuring uninterrupted usage.
  • Thermal Paper Roll (1 roll): A standard thermal paper roll to get you started with printing.
  • Self-Adhesive Paper Rolls (5 rolls): Special self-adhesive thermal paper rolls that allow you to print stickers and labels effortlessly.
  • Mini Printer Manual (1 booklet): A user-friendly guide that provides instructions on setting up and using the printer efficiently.

With all these accessories included, you can start printing immediately without needing any additional purchases!

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Which app is compatible with the ThermoPrint Mini Printer?

The ThermoPrint Mini Printer is compatible with several mobile apps that allow you to print easily from your smartphone. You can use apps like PeriPage, Phomemo, or Paperang, which are designed to work seamlessly with thermal printers. These apps provide a variety of features, including text printing, image printing, label creation, and sticker printing.

To use the printer, simply download the compatible app from the Google Play Store (for Android users) or the App Store (for iOS users). Once installed, connect your printer via Bluetooth, select the content you want to print, and start printing effortlessly. These apps offer customization options such as different fonts, templates, and editing tools, making the printing experience even more versatile and user-friendly.

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How to connect the printer via Bluetooth?

To connect the ThermoPrint Mini Printer via Bluetooth, follow these simple steps:

  1. Turn on the printer: Press and hold the power button until the indicator light turns on, signaling that the printer is ready to connect.
  2. Enable Bluetooth on your phone: Open your smartphone's Bluetooth settings and make sure Bluetooth is turned on.
  3. Find the printer in the Bluetooth device list: Your phone will scan for nearby Bluetooth devices. Look for the printer’s name in the list of available devices.
  4. Pair the printer with your phone: Tap on the printer’s name to establish a connection. If prompted, confirm the pairing request.
  5. Open the compatible printing app: Use an app like PeriPage, Phomemo, or Paperang, and ensure the printer is successfully connected within the app.

Once paired, you can start printing directly from your phone without needing any wires or additional setup.

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What type of paper does it use?

The ThermoPrint Mini Printer uses standard thermal paper rolls, which are specially designed for thermal printing technology. These rolls typically have a width of 57mm, making them compatible with the printer’s specifications.

When loading the paper, ensure that the printable side is facing up so the printer can apply heat effectively to create text or images. The printer does not require ink or toner, as the thermal paper reacts to heat to produce prints.

Additionally, there are different types of thermal paper rolls available, including:

  • Standard thermal paper rolls for regular black-and-white printing.
  • Self-adhesive thermal paper rolls for printing stickers and labels.
  • Colored thermal paper rolls (available in select varieties) to add a unique touch to your prints.

Using the correct thermal paper ensures high-quality, clear, and long-lasting prints for notes, labels, receipts, and other creative printing needs.

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How long does the battery last?

The ThermoPrint Mini Printer is equipped with a rechargeable battery that provides long-lasting performance for your printing needs. When fully charged, the battery can last for approximately 6 to 8 hours of continuous use, depending on factors such as printing frequency, paper type, and Bluetooth connection stability.

For occasional or moderate use, the battery can last even longer throughout the day before needing a recharge. If the printer is used for high-volume printing, battery life may vary slightly.

To maximize battery performance:

  • Ensure the printer is fully charged before extended use.
  • Turn off the printer when not in use to conserve power.
  • Use the provided USB charging cable to recharge efficiently.

With its reliable battery life, the ThermoPrint Mini Printer is ideal for on-the-go printing, travel, and daily tasks without frequent recharging.

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What is the print quality?

The ThermoPrint Mini Printer delivers a print resolution of approximately 203 DPI (dots per inch), ensuring clear, sharp, and high-quality prints. This resolution is well-suited for text, images, labels, QR codes, and barcodes, making it a versatile printing solution.

With 203 DPI resolution, the printer produces crisp and readable text, along with well-defined graphics. While it is ideal for monochrome (black-and-white) printing, the quality of the print may depend on factors such as paper type, print settings, and image complexity.

For the best print results:

  • Use high-quality thermal paper to enhance clarity and durability.
  • Ensure the print head is clean for consistent performance.
  • Use the recommended printing apps to optimize settings for better output.

Overall, the ThermoPrint Mini Printer provides a reliable and efficient printing experience with clear and professional-looking results.

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Return and refund policy

    Return and Refund Policy

    At ThermoPrint, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

    Returns

    • You have 30 days from the date of delivery to initiate a return.

    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

    • Certain items, such as customized or personalized products, are not eligible for return.

    Refunds

    Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

    • Approved refunds will be processed within 5-7 business days, and the amount will be credited to your original method of payment.

    • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

    How to Request a Return

    • Contact us at info@thermoprintus.com or use the contact form on our website.

    • Please include your order number and reason for return.

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Terms of Service

Terms of Service

Welcome to ThermoPrint. By accessing or using our website, you agree to the following terms:

General Conditions

All prices are listed in USD and are subject to change without notice.

We reserve the right to refuse service to anyone for any reason at any time.

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Shipping and Delivery

Shipping and Delivery

  • Orders are processed within 2-5 business days.

  • Standard delivery times: 8-14 business days for U.S. customers, depending on your location and customs clearance. While we strive to deliver your order on time, delays caused by customs or courier services are beyond our control. We appreciate your patience in such cases and will assist you to the best of our ability.

  • We are pleased to offer free shipping on all orders.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately.

  • We will work with the shipping provider to resolve the issue.

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